Shipping / Pickup FAQs

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Shipping, taxes, and discounts calculated at checkout.
Shipping, taxes, and discounts calculated at checkout.

For warranty or future product orders, please contact the manufacturer Forster VGV at

Can I place an order for pickup?

Yes, but please note the following:

  • We are open Monday through Friday from 8am to 5pm.
  • It's best to call ahead and let us know when you plan on coming. We will make sure someone is here to help you. Call 707-320-0567 or email to schedule your pickup.
  • For personalized product orders:
    • Please allow 5 business days for suitcases with custom nameplates to ship.
    • Please allow 12 business days for glassware with engraving to ship.

Shipping and Handling Timelines:

  • Orders that do NOT include customization typically ship within 2 business days. If you paid for an expedited shipping service, your order will ship within one business day as long as the order was placed before 1:00 pm Pacific Time.
  • Orders that include customized products typically ship within 5 business days.
Ground Shipping Delivery Estimates:
  • To Western States: 2-4 Business Days
  • To Eastern States: 5-8 Business Days
  • To Central/Southern States: 4-7 Business Days
  • To AK/HI/Puerto Rico: 5-10 Business Days
  • International Orders: Transit times are specified within the shipping service requested.

Expedited shipping

We offer 2-Day and 1-Day shipping options to the continental USA.

Important: Please know that if you personalize your product with a custom nameplate or glass engraving, we will still need the following time to ship your products out:

  • 5 days for suitcases with nameplate
  • 12 days for glasses with engraving

Puerto Rico

At this time, we can only offer standard USPS delivery service to Puerto Rico.

International orders

We offer three international shipping services.

  • USPS (10 - 20 days)

  • FedEx Express (7 - 10 days)

  • DHL (1 - 3 days)

If you order a personalized product, we will still need 5 days (plate) or 12 days (engraving) to get your product ready before it ships out.