Can I place an order for pickup?
Yes, but please note the following:
- We are open Monday through Friday from 8am to 5pm.
- It's best to call ahead and let us know when you plan on coming. We will make sure someone is here to help you. Call 707-320-0567 or email firstname.lastname@example.org to schedule your pickup.
- For personalized product orders:
- Please allow 5 business days for suitcases with custom nameplates to ship.
- Please allow 12 business days for glassware with engraving to ship.
Shipping and Handling Timelines:
- Orders that do NOT include customization typically ship within 2 business days. If you paid for an expedited shipping service, your order will ship within one business day as long as the order was placed before 1:00 pm Pacific Time.
- Orders that include customized products typically ship within 5 business days.
- To Western States: 2-4 Business Days
- To Eastern States: 5-8 Business Days
- To Central/Southern States: 4-7 Business Days
- To AK/HI/Puerto Rico: 5-10 Business Days
- International Orders: Transit times are specified within the shipping service requested.
We offer 2-Day and 1-Day shipping options to the continental USA.
Important: Please know that if you personalize your product with a custom nameplate or glass engraving, we will still need the following time to ship your products out:
- 5 days for suitcases with nameplate
- 12 days for glasses with engraving
At this time, we can only offer standard USPS delivery service to Puerto Rico.
We offer three international shipping services.
USPS (10 - 20 days)
FedEx Express (7 - 10 days)
DHL (1 - 3 days)
If you order a personalized product, we will still need 5 days (plate) or 12 days (engraving) to get your product ready before it ships out.
2021 Holiday Order Deadlines (Continental US)
Non-Customized Product Orders:
- Overnight Shipping - Order by December 20th
- Express 2-Day Shipping - Order by December 19th
- Ground Shipping - Order by December 13th
Orders Including Customized Products:
- Overnight Shipping - Order by December 15th
- Express 2-Day Shipping - Order by December 14th
- Ground Shipping - Order by December 8th